Returns & Exchanges
Due to the custom nature of permanent jewelry, welded chains and personalized pieces are final sale. For non-custom accessories, we offer a 14-day return window provided items are in their original, unworn condition.
Initiate Your Request
Contact our support team within 14 days of purchase with your order number and the reason for your return.
Receive Authorization
Once approved, we will provide a return shipping label and a Return Merchandise Authorization (RMA) number via email.
Pack and Ship
Securely package your unworn items in their original Sunstone packaging to ensure they are protected during transit.
Processing and Refund
After we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing